SunDial Paratransit Service

Coronavirus update: SunLine Transit Agency emphasizes that customers must not use SunDial to travel to health-care appointments if they are showing signs of illness for the safety of our employees and other passengers. If you are ill, please call your healthcare provider and make transportation arrangements that do not involve public transportation.


What is SunDial?

Coronavirus update: SunLine Transit Agency emphasizes that customers must not use SunDial to travel to health-care appointments if they are showing signs of illness for the safety of our employees and other passengers. If you are ill, please call your healthcare provider and make transportation arrangements that do not involve public transportation.

SunDial is an origin-to-destination shared-ride transit service for people who are functionally unable to use the fixed-route service either permanently or under certain conditions . Eligibility is not solely based on having a disability SunDial service is only available within ¾ of a mile on either side of a SunBus local fixed route and may only be used at the same times, days and frequency as local fixed-route service . SunDial service is not provided for the area serviced by SunLine’s 10 Commuter Link (service between Indio and San Bernardino).

SunDial Bus

The SunDial Operator will wait for you at the curb of a public street, in front of or as close as possible to your house, building, or other designated pick-up location that is safe . Door-to-door service is available for riders with disabilities requiring enhanced assistance and must beidentified at the time of your reservation . Please watch for the vehicle, as the operator will wait no more than five minutes for you to come out for your ride . SunDial Operators are not permitted to enter private driveways.

Your ride will be shared with other passengers . Other pick-ups and drop-offs may occur during your trip, so please schedule accordingly . If passengers cannot takea scheduled trip, call SunDial reservations immediately and cancel your ride . Trips not canceled at least two hoursbefore the scheduled pick-up time will be considered alate cancellation . Trips not canceled prior to the scheduledpick-up time and/or passenger's failure to be present will be considered a no-show . SunLine reserves the right to suspend service for any passenger.

Here are several useful files in PDF format for SunDial.

SunDial Rider's Guide January 2021

NEW SunDial Customer Certification Application Part A

NEW Health Care Provider Certification Part B

Who Can Ride SunDial?

Those eligible to ride SunDial are people who have certain disabilities that prevent them from using the SunBus fixed-route transit system and possess a valid SunDial ADA Certification ID Card. These disabilities include:

  • Physical
  • Cognitive
  • Emotional
  • Visual

SunDial riders must complete SunLine’s eligibility process and receive a SunDial ADA Certification ID Card . Visitors to the Coachella Valley may obtain a temporary 21-day pass by contacting SunLine in advance and providing proof of disability information or certification information pass another transit agency.

For Your Safety

Federal and state laws require all SunDial clients to use seatbelt and shoulder harness devices while being transported on all vehicles . The operator will ensure that all passengers are secured prior to transporting and will assist with securing and removing of these devices . Please pay exact fare . The operator does not carry change and no refunds will be issued . For more information call, 760.343.3451

Companions

Travel by SunDial is offered on a space availability basis, you must always inform the Reservationist if your reservation is for more than one person. When space is available, clients may travel with up to three companions who will all be charged the applicable fare.

SunDial clients who have acknowledged the need for a Personal Care Attendant during the ADA certification process may bring one attendant with them free of charge.

Children 4 years old or younger that are traveling with eligible clients are not charged a fare. If a child of 5 years old or younger is traveling on SunDial as a client, an adult attendant must accompany the child at all times for the applicable fare. It is the responsibility of the parent or companion to secure children in safety seats as required by California law enforcement. SunDial does not provide child safety seats.

Service Animals and Pets

Always inform the SunDial Reservationist if you are traveling with a service animal. Non-service animals may travel on SunDial if they are in a properly secured cage or container and do not jeopardize the health or safety of other clients or the driver.

Reservation Policy

Call SunDial Reservations at 760-343-4231. Hours are seven days a week between 8 a.m. and 5 p.m. Be prepared to provide the Reservationist with the following information:

  • Your first and last name
  • Your ADA ID number
  • Your home address
  • Your home and cell phone number
  • Your exact pick-up location (example: 123 Your Street)
  • A telephone number at your pick-up location
  • Your exact drop-off location (example: 456 Destination Street)
  • Your requested pick-up time
  • Your personal mobility device and type (wheelchair, scooter, etc.)
  • The number of clients traveling with you (if any)

Once your reservation is made, request a confirmation number and the Reservationist's name. If you are on hold, do not hang up. Calls are answered in the order they are received.

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