Civil Rights
SunLine Transit Agency Title VI Policy Statement
Non-Discrimination Notice
SunLine Transit Agency (SunLine) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with SunLine. For more information on SunLine’s Title VI Program, the procedures to file a complaint, and the Title VI complaint form, contact (760) 343-3456, view more information on this page, or visit SunLine's administrative office at 32-505 Harry Oliver Trail, Thousand Palms, CA 92276. A complainant may file a complaint with SunLine by phone or mail using the contact information provided above, or directly with the Federal Transit Administration. Information about this program is provided in Spanish in the links below. If information is needed in another language, contact (760) 343-3456.
SunLine’s Title VI Program
Title VI of the Civil Rights Act of 1964 states that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” (42 U.S.C. § 2000d.) SunLine's 2026-2028 Title VI Program provides information on how SunLine complies with Title VI, including the agency's Language Assistance Plan. For language assistance resources, please contact Customer Service at (760) 343-3451 or submit a request via our Contact Us page on the website. Customer Service will attempt to identify the customer’s language and access the additional resources to enable clear communication.
Title VI Complaint Procedures
Filing a Title VI Complaint
Persons who believe they have been discriminated against based on race, color, or national origin by SunLine may file a complaint with SunLine by completing and submitting SunLine's Title VI Complaint Form or submitting a verbal complaint, as described below. Complaints must be filed no later than 180 calendar days of the alleged discriminatory incident.
Title VI Complaint Form_Appendix B2.pdf
Formulario de Queja del Titulo VI_Apendice B2.pdf
By Mail:
The preferred method is to file your complaint in writing using the Title VI Complaint Form and send it to:
SunLine Transit Agency
32-505 Harry Oliver Trail
Thousand Palms, CA 92276
By Phone:
Verbal complaints will be accepted and reviewed by designated SunLine staff. To make a verbal complaint, call (760) 343-3456.
Investigations
Once the complaint is received, SunLine will review it to determine if it has jurisdiction. Within 15 working days of receipt of the complaint, SunLine will notify the complainant informing the complainant whether the complaint will be investigated by SunLine. If applicable, SunLine will begin an investigation.
The investigation will be conducted and completed within 60 days of the receipt of the complaint. If more information is needed to resolve the case, SunLine may contact the complainant. If SunLine does not receive the necessary information from the complainant within the time specified in SunLine's communication, SunLine can administratively close the investigation. An investigation may also be administratively closed if the complainant no longer wishes to pursue their complaint.
The complainant will receive a letter stating the results of the investigation within 60 days of SunLine's receipt of the complaint. The letter will state whether there was a Title VI violation and, if applicable, the actions SunLine will take to address the violation. The letter will also inform the complainant of their right to appeal the decision.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.