Rider Alert - Service Levels


Introduction to Service Levels

In anticipation of declining resources, ridership, and public health mandates due to the COVID-19 pandemic, SunLine Transit Agency will be implementing a five-level service alert system to notify customers of service disruptions. Paratransit services may be limited based on resource availability. 

To our valued riders – As a precautionary measure, effective Saturday, March 21, 2020, SunLine Transit Agency will be moving to a level 3 service. SunLine will continue to monitor updates from the CDC and act accordingly.

Level 1: Regular service, no disruptions
We have the necessary resources to provide transit service.

Level 2: On weekdays, all local routes operating with frequency modifications (Saturday/Sunday will remain the same)
Level 2 service will operate all local routes with frequency modifications. Commuter Route 220 will not be in operation during Level 2.
*Paratransit service reductions

Level 3: All local routes operating on Sunday service schedule 7 days a week
Level 3 service will be based on the regularly scheduled Sunday service. Commuter Route 220 and the BUZZ will not be in operation during Level 3. To see the schedule, click here.
*Paratransit service reductions

Level 4: Limited service based on available resources
Level 4 service will be based on the available resources.
*Paratransit service reductions

Level 5: No service
Level 5 will be the last resort and will consist of no service due to public health mandates.

Should there be service interruptions from impacts of COVID-19, SunLine Transit Agency will post active alerts on the website, myStop mobile app and the Agency’s Twitter account.

To learn more about SunLine's efforts in reponse to COVID-19, visit sunline.org/COVID.