Coronavirus Disease (COVID-19)

To our valued riders, SunLine Transit Agency continues to take preventative steps in response to the potential spread of Coronavirus Disease (COVID-19). Like transit agencies across the country, SunLine is closely monitoring this public health issue. We are working closely with the Riverside County Medical Health Department Operations Center (MH DOC) and monitoring information from the Center for Disease Control and Prevention (CDC).

Rider Alert - Service Levels

 

SunLine Transit Agency’s Reception Area is Closed

Effective March 17, 2020 at noon, SunLine Transit Agency’s reception area will be closed to visitors in response to the COVID-19 outbreak until further notice.

  • Lost and found items can be retrieved by appointment only, please call 760-343-3451.

  • Customer concerns can be communicated by phone (760-343-3451) or on SunLine's website (http://customerservice.sunline.org).

  • Both the paratransit call center and customer service representatives are available via phone and are operating under normal business hours.

 

Free Fares & Rear Door Boarding 

Local fixed route and paratransit bus service will be provided free of charge. This will continue until further notice.  SunLine Transit Agency is taking precautions to provide the recommended social distancing and to help the community in these uncertain times. Passengers without disabilities will be directed to use the rear door of the vehicle for boarding and alighting to minimize contact with transit operators at the front door and farebox area. People utilizing mobility devices or who need the ramp will be allowed to board and alight from the front door of the vehicle.

Enhanced Cleaning

SunLine has adopted recommendations from the CDC on enhanced cleaning, sanitizing and disinfecting procedures. SunLine has also gone beyond those recommendations by implementing a second stage disinfectant. The following procedures are currently in place:

Buses and Paratransit Vehicles

Daily Cleanings

Each vehicle receives daily cleanings, which includes disinfecting high touch surfaces (stanchions, hand holds, and fareboxes).

Additional Disinfectant Procedures

The entire bus is fogged with disinfectant with the HVAC operating, in accordance with the manufacturers recommended dilution ratio.

Bus Stops

After pressure washing, the entire bus stop shelter and pavement are sprayed with disinfectant using a hand pump sprayer.

Tips for Riders

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cough and sneeze into your elbow, not your hand. Alternatively, cough or sneeze into a tissue, then throw the tissue in the trash and wash your hands
  • Clean and disinfect high touch objects and surfaces
  • Riders should practice social distancing. Social distancing is deliberately increasing the physical space between people to avoid spreading illness

 

Guidance to SunDial Passengers

SunLine Transit Agency emphasizes that customers must not use SunDial to travel to health-care appointments if they are showing signs of illness for the safety of our employees and other passengers. If you are ill, please call your healthcare provider and make transportation arrangements that do not involve public transportation.

COVID-19 Updates

SunLine Transit Agency closed its administrative offices temporarily on March 30, 2020 for a half day of deep cleaning and disinfecting after an employee reported that they were diagnosed with COVID-19. This closure was contained to the administrative building, and this employee does not interact with SunLine's operations or the public. Our teams responded swiftly and are following notification protocols in coordination with the Riverside County Department of Public Health. Staff returned to work in the administrative building Tuesday, March 31, 2020.

More Info & Resources

Center for Disease Control (CDC)

Riverside County University Health System – Public Health

World Health Organization (WHO)

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