Contact Us

Customer Service hours:

Monday through Friday, 8 a.m. to 5 p.m. 
Call:  1-760-343-3451.

Or submit your feedback through our customer feedback form.

SunLine Transit Agency does not operate on Thanksgiving or Christmas. Otherwise, service operates seven days a week.

Administration Offices are closed on the following holidays:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day 
  • Veterans Day
  • Thanksgiving Day ( No Bus Service )
  • Day After Thanksgiving
  • Christmas Day ( No Bus Service )


Complaint Process

Want to talk with SunLine Transit Agency about a suggestion or compalint? You can contact our Customer Service Team by calling 1-760-343-3451 or by sending a letter to:

SunLine Transit Agency

Attention: Customer Service
32-505 Harry Oliver Trail
Thousand Palms, CA 92276

Additionally, you can submit your feedback/complaint through our customer feedback form.

Lost and Found

SunLine is not responsible for lost, damaged or stolen items.   If you lose something on one of our vehicles, call Customer Service at 1-760-343-3451.

Items may be claimed at SunLine Transit Agency, 32-505 Harry Oliver Trail, Thousand Palms. Office hours are 8 a.m. to 5 p.m., Monday through Friday.

Americans with Disabilities Act Complaint Proces

SunLine Transit Agency grants all citizens equal access to its transportation services.

This complaint process is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by SunLine Transit Agency.

Title VI of the Civil Rights Act of 1964

In accordance with Title VI Civil Rights Act of 1964, Sunline Transit Agency prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. To request information on procedures for filing a complaint or to notify Sunline Transit Agency of any perceived violation of the act, please contact Sunline Transit Agency Information at 1-760-343-3451.